Refund & Returns Policy
Refund & Returns Policy
Hi-Tech Vehicle Solutions
Last updated: 28/02/2026
At Hi-Tech Vehicle Solutions, we are committed to delivering high-quality, aftermarket accessories and a professional customer experience. This Refund & Returns Policy outlines your rights and our obligations in accordance with the Australian Consumer Law (ACL).
1. Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
A replacement or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage
A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure
Nothing in this policy limits or replaces your rights under Australian Consumer Law.
2. Change of Mind Returns
We understand that circumstances can change. At our discretion, we offer change-of-mind returns within 30 days of delivery, subject to the following conditions:
The item must be unused, uninstalled, and in original condition
All original packaging, accessories, manuals, and included components must be returned
The product must not show signs of installation, wiring, or modification
Proof of purchase must be provided
Customers are responsible for return shipping costs for change-of-mind returns.
Once the item has been received and inspected, we will issue:
A refund to the original payment method, or a store credit (where applicable)
Original shipping charges are non-refundable.
Hi-Tech Vehicle Solutions reserves the right to decline returns that do not meet the above conditions.
3. Faulty, Damaged or Incorrect Items
If you receive a product that is faulty, damaged in transit, or incorrect, please contact us within 7 days of delivery.
To assist with prompt resolution, we may request:
Your order number
A detailed description of the issue
Clear photographs or video evidence
Return of the product for assessment if required
Where a fault is confirmed in accordance with Australian Consumer Law, we will provide a repair, replacement, or refund as appropriate and cover reasonable return shipping costs.
Products deemed damaged due to incorrect installation, misuse, improper wiring, or unauthorised modification will not be classified as faulty.
4. Installation & Product Compatibility
Customers are responsible for ensuring product compatibility with their vehicle prior to purchase.
Hi-Tech Vehicle Solutions is not liable for:
Damage caused during installation
Incorrect hardwiring or fuse tap selection
Installation performed without appropriate technical knowledge
Damage resulting from failure to follow manufacturer instructions
We strongly recommend professional installation for all hardwired products.
5. Non-Returnable Items
The following items are not eligible for return:
Products that have been installed or hardwired
Items returned without original packaging or accessories
Products damaged due to misuse or improper installation
Clearance or final sale items
Special-order or customised products
6. Refund Processing
Once a returned item has been received and approved:
Refunds will be processed within 3–5 business days
Financial institutions may require additional time to finalise the transaction
Refunds will be issued via the original payment method unless otherwise agreed.
7. Return Procedure
All returns must be authorised prior to being sent back.
To request a return, please contact:
Email: hitechvehiclesolutions@gmail.com
Business Name: Hi-Tech Vehicle Solutions
Required Information: Order number, product details, and reason for return.
Unauthorised returns may not be accepted.
At Hi-Tech Vehicle Solutions, we are committed to fair outcomes, transparent communication, and maintaining the highest standard of service.