Refund policy
Returns & Refunds — Hi-Tech Vehicle Solutions
At Hi-Tech Vehicle Solutions we stand behind every product we sell. If you're not completely satisfied with your purchase we're here to help.
Return Window We accept returns within 30 days of the delivery date. To be eligible for a return your item must be unused, in its original condition and in the original packaging.
How to Initiate a Return To start a return please contact us at store@hitechvehiclesolutions.com.au with your order number and reason for return. We'll respond within 1-2 business days with return instructions.
Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service as Hi-Tech Vehicle Solutions is not responsible for items lost in return transit.
Refunds Once your return is received and inspected we'll notify you of the outcome. If approved your refund will be processed to your original payment method within 5-7 business days.
Installed Products Products that have been professionally installed by Hi-Tech Vehicle Solutions are eligible for a refund or replacement only in the event of a confirmed warranty or product fault. Installation labour costs are non-refundable unless the fault is attributable to our workmanship.
Products that have been self-installed by the customer are not eligible for return or refund if the issue is related to installation error or damage caused during fitting.
Non-Returnable Items
- Products that have been used, damaged or modified after delivery
- Products returned outside the 30 day window
- Products without original packaging
Warranty Claims All products are covered by the manufacturer's warranty. If you believe your product is faulty please contact us at store@hitechvehiclesolutions.com.au and we'll assist you through the warranty process.