Warranty Policy

Hi-Tech Vehicle Solutions
Last updated: 28/02/2026

All products sold by Hi-Tech Vehicle Solutions are backed by a 12-Month Manufacturer’s Warranty, unless otherwise specified.

This warranty operates in addition to your rights under Australian Consumer Law.

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1. 12-Month Manufacturer’s Warranty

The standard warranty covers:

Manufacturing defects
Faults in materials or workmanship
Hardware malfunction under normal use

The warranty period begins from the date of purchase.

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2. What Is Not Covered

The warranty does not cover:

Incorrect installation
Improper hardwiring or fuse selection
Damage caused by professional or DIY installation errors
Physical damage, water damage, or impact damage
Misuse, neglect, or unauthorised modification
Normal wear and tear

Professional installation is strongly recommended for all hardwired products.

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3. Warranty Claim Process

To lodge a warranty claim, please provide:

Order number
Description of the issue
Photos or video demonstrating the fault
Return of the product if requested

If a fault is confirmed, we will repair, replace, or refund in accordance with Australian Consumer Law.

Products found not to have a manufacturing fault may be returned to the customer at their expense.

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4. Extended Warranty Option

Hi-Tech Vehicle Solutions offers an optional Extended Warranty available for purchase at checkout.

Where purchased:

Extended warranty commences immediately after the expiry of the 12-month manufacturer warranty.
Coverage extends for the additional period specified at checkout (e.g., 24 or 36 months total coverage).
Terms and exclusions remain consistent with the original manufacturer warranty unless otherwise stated.

Extended warranty purchases are non-refundable once the original warranty period has commenced.

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Hi-Tech Vehicle Solutions reserves the right to assess all warranty claims prior to approval.